Summer is just around the corner, and that means it’s time to get ready for RVs, trailers, and those unforgettable road trips. For customers, it’s an opportunity to make their trip safe and enjoyable, and for dealers, it’s an opportunity to keep the service bay full, and the showroom floor hopping. But before anyone is ready to hit the road, customers need to understand what’s safe and what steps to take to ensure a safe journey.
Understanding Towing Capacity
Towing capacity is the maximum weight the vehicle can tow as specified by the manufacturer. This figure is crucial for ensuring that customers don’t overload their vehicle, which can lead to dangerous situations like trailer sway, difficulty in stopping, and accelerated brake wear. Exceeding the vehicle’s towing capacity is not only illegal but also compromises safety. Where do you find the vehicle’s towing capacity? Like everything, the first and best place to check is the owner's manual. These numbers are also available on the driver-side door jam, or the manufacturer’s website. Make sure to compare this capacity with the gross weight of the trailer. If the vehicle’s rating is higher than the trailer’s weight, you’re good to go. If not, they need a lighter trailer or a vehicle with a higher towing capacity.
Understanding Suspension Capacity
Suspension capacity, most often referred to as payload capacity, is the maximum weight the vehicle can carry in terms of passengers and cargo. To calculate this, subtract the vehicle’s curb weight from its Gross Vehicle Weight Rating (GVWR). For example, if the truck’s GVWR is 9,000 lbs and its curb weight is 5,000 lbs, the suspension capacity is 4,000 lbs. Overloading the suspension system can lead to severe damage. The springs can become distorted or even break under excessive weight, leading to a rough and unsafe ride.
Maintenance and Inspections: Our Best Friends
Encouraging customers to bring their vehicles in for pre-trip inspections can significantly enhance their safety and driving experience. Regular maintenance ensures their vehicle is ready for towing and is just another great way to show your customers that their safety is your priority. Multi-level inspections make sure all items are checked and accounted for before the trip. With any inspection, being thorough is key. Encourage customers to use the dealership service department for pre-trip inspections. The peace of mind that comes from knowing what is on the road is safe to be there, makes everyone’s trip a lot safer! With customers preparing for their summer trips, dealerships play a key role in ensuring their vehicles are safe and ready for the road. By emphasizing the importance of towing capacity, suspension capacity, and regular maintenance, you can improve the customer experience, drive sales, and increase service revenue. Encourage your customers to schedule pre-trip inspections with your service department and make everyone’s trip a lot smoother. Happy towing and safe travels!
