Remote Training

A message from Scott Maroni, Services Delivery Manager

“THE WORLD AS WE HAVE CREATED IT IS A PROCESS OF OUR THINKING. IT CANNOT BE CHANGED WITHOUT CHANGING OUR THINKING. ”                        

– Albert Einstein

As a software company we are always in a state of change. We strive to make our products and services better for our customers and that can only happen through change. But what happens when that decision to change is not voluntary or planned and you are forced to take steps during a time of crisis like we are today? It can be scary, but at the same time exciting to know that you have an opportunity to change things for the better and push towards something that otherwise may never have been realized.

Quorum’s XSellerator division has embraced the fact that our world and industry as we know it has changed. For the last couple of months, we have been diligently working on training methods and process that will ensure that Quorum will continue to provide our increase dealership productivity and customers with effective services that and profitability. Due to restrictions in travel and social distancing the entire automotive industry has had to rethink the way that business is conducted and adapt.

So instead of digging our heels in and waiting for things to return to normal, we have been proactively working towards the next normal, retooling our training and coaching functions to make remote training an effective alternative to on-site services.

While some of these changes may have been encouraged by the health and economic crisis we are currently facing, we feel that these modifications to our processes will undoubtedly strengthen our training connections with our customers while providing more consistent and reliable training methods. Some of our more notable changes we have made are:

  • Presentation tools that create a more collaborative and interactive experience for learner and trainer.
  • Reinforcement material that helps learners continue their training beyond the remote training session(s).
  • A more comprehensive list of available remote training services.
  • Updated training methods to help our trainers connect with learners on different levels.

Even with all these improvements, the success of remote training really comes down to one simple fundamental approach. The trainer and trainee(s) must align their objectives and ensure they are achieved. This will require diligence on both sides of the screen. If objectives are met though properly conducted training and learning, then remote training can be just as effective, and in some cases, more effective than on-site training. Once this is achieved, dealerships can enjoy the side benefits that also accompany remote training, such as reduced costs, flexible scheduling and course adaptability.

Visit our Dealer Resource Center and checkout our Training Catalogue for an up to date list of e-Services.

Training

Process and Skills Training

On-Site Training

We’ll send a training team to you!

On-Site Training offers you the opportunity to have your employees trained at your dealership, learning at their work stations utilizing real on-the-job scenarios while minimizing downtime. Customized to fit your needs, On-Site Training also gives you flexibility to choose the training that best fits the needs of your team when it’s convenient for you.

Benefits

  • Employees will retain the information better while learning at their work stations with a trainer at their side.

  • Trainers can identify quicker steps and processes while observing your team in their work environment.

  • You choose the dates of the training to best meet your needs.

Typical Curriculum

For more information on On-Site training, please call 1.877.770.0036 ext. 520 or email CustomerSolutions@QuorumDMS.com

DMS Training

Training Catalog

The Training Catalog permits you to browse the content of available training courses that can be conducted for users at your dealership to increase their usage and proficiency with XSᴇʟʟᴇʀᴀᴛᴏʀ. These courses are instructor led using conference calls and web-based tools. They are scheduled for just your dealership and are charged on an hourly basis. Visit the XSellerator DRC (or the XSellerator Support link at the top of this page), under Training Solutions, to view the catalog.

Success in your dealership in utilizing any software system is ongoing training for your employees. XSellerator offers several avenues of training to meet your needs. You may choose to utilize one of these key tools, or consider a hybrid combination of the training avenues we offer to help your dealership succeed.

eQUIP — XSellerator’s Utilization Improvement Program

XSellerator’s proven subscription training service, eQUIP, offers a minimum of 4 live and interactive training courses per month via webinar. Each course is conducted twice live and is then added to the video library for your convenience.

For more information, or to sign up, please call 1.877.770.0036 ext. 515 or email eQUIP@QuorumDMS.com

eQUIP uTRAIN

eQUIP uTRAIN gives dealership employees access to role based training through practical Workbooks, OEM specific training environments and supplemental videos that walk users through XSellerator processes and functionality. This convenient training platform will help existing employees build on or refresh their XSellerator skills and give new employees the start they need to be successful in their role.

For more information, or to sign up, please call 1.877.770.0036 ext. 515 or email eQUIP@QuorumDMS.com